Deliver Faster, Smarter Resolutions

Eliminate bottlenecks and manual work. Learn to use AI for automated ticket categorization and routing, ensuring requests get to the right expert instantly and freeing your team to solve problems, not sort them.

Empower Your Agents with AI

Turn your agents into superheroes. Discover how AI-powered agent-assist tools can provide real-time answers and knowledge base suggestions during live conversations, increasing confidence and first-contact resolution rates.

Provide Proactive, 24/7 Support

Solve problems before they become tickets. This course teaches you how to deploy effective self-service options with AI chatbots and use predictive analytics to identify and address customer issues proactively.

About the Course

This course is a practical guide for customer service leaders who want to leverage AI to improve every aspect of their support operation. We provide actionable strategies for deploying AI chatbots, automating ticket triage, and using sentiment analysis to understand customer feedback at scale. You'll learn the skills to build a proactive support model and equip your team with AI tools that enhance their performance. By the end of this course, you will have a clear playbook to reduce ticket volume, increase customer satisfaction, and build a more efficient and effective support team. AI Topic Keywords: AI for Customer Service, AI Chatbots, Ticket Automation, Sentiment Analysis, Agent Assist, Proactive Support, Self-Service, Knowledge Base Management, Customer Feedback Analysis. Specific Skills Learned: Chatbot Deployment, Automated Ticket Routing, Customer Sentiment Analysis, Knowledge Base Optimization, Proactive Support Strategy, Agent Performance Analysis.

Course Creator. Coach. Consultant.

Brett Price is a business and technology consultant with over 25 years of experience helping small and medium-sized organizations improve productivity through strategic planning, operational improvements, and digital transformation. As a founder of AIQGroup.ca, he has trained hundreds of leaders and teams to leverage digital technologies and AI. This AI Learning Series distills these insights into practical, role-specific training, empowering you to do more with less in today’s fast-changing world.

Course Curriculum

9 Chapters · 50 Lessons

  1. 1

    4.1 AI for Leadership & Executives

    1. (Included in full purchase)

      AI Governance & Strategy - A BOD Framework

    2. (Included in full purchase)

      AI Driven Market & Product Strategy

    3. (Included in full purchase)

      AI Go-to-Market Performance

    4. (Included in full purchase)

      AI for Operational & Service Excellence

    5. (Included in full purchase)

      AI Backoffice and Financial Resiliance

    6. (Included in full purchase)

      4.1.1: AI-Powered Business Intelligence Dashboards

    7. (Included in full purchase)

      4.1.2: Market Trend Analysis and Competitive Intelligence

    8. (Included in full purchase)

      4.1.3: Strategic Planning and Scenario Modeling

    9. (Included in full purchase)

      4.1.4: Summarizing Complex Reports and Internal Communications

    10. (Included in full purchase)

      4.1.5: Risk Assessment and Management

  2. 2

    4.2 AI for Product Operations

    1. (Included in full purchase)

      4.2.1: Supply Chain and Logistics Optimization

    2. (Included in full purchase)

      4.2.2: Predictive Maintenance for Equipment and Facilities

    3. (Included in full purchase)

      4.2.3: Inventory Forecasting and Management

    4. (Included in full purchase)

      4.2.4: Automated Quality Control with Computer Vision

    5. (Included in full purchase)

      4.2.5: Process Mining and Workflow Automation

  3. 3

    4.3 AI for Service Operations

    1. (Included in full purchase)

      4.3.1: Intelligent Appointment and Resource Scheduling

    2. (Included in full purchase)

      4.3.2: Automated Client Communication and Status Updates

    3. (Included in full purchase)

      4.3.3: AI-Powered Project Management and Task Prioritization

    4. (Included in full purchase)

      4.3.4: Personalized Service Package Recommendations

    5. (Included in full purchase)

      4.3.5: Automated Time Tracking and Invoice Generation

  4. 4

    4.4 AI for Marketing

    1. (Included in full purchase)

      4.4.1: Personalized Content and Email Campaigns at Scale

    2. (Included in full purchase)

      4.4.2: AI-Powered SEO and Content Strategy

    3. (Included in full purchase)

      4.4.3: Predictive Analytics for Campaign Optimization

    4. (Included in full purchase)

      4.4.4: Social Media Content Creation and Scheduling

    5. (Included in full purchase)

      4.4.5: Market Research and Competitor Analysis

  5. 5

    4.5 AI for Sales

    1. (Included in full purchase)

      4.5.1: Intelligent Lead Scoring and Prioritization

    2. (Included in full purchase)

      4.5.2: Automated Sales Outreach and Follow-Up Sequences

    3. (Included in full purchase)

      4.5.3: AI-Powered Sales Forecasting

    4. (Included in full purchase)

      4.5.4: Conversation Intelligence for Call Analysis and Coaching

    5. (Included in full purchase)

      4.5.5: Automated CRM Data Entry and Meeting Summaries

  6. 6

    4.6 AI for Customer Service

    1. (Included in full purchase)

      4.6.1: Deploying AI Chatbots for 24/7 Support

    2. (Included in full purchase)

      4.6.2: Automated Ticket Categorization and Routing

    3. (Included in full purchase)

      4.6.3: Sentiment Analysis of Customer Feedback

    4. (Included in full purchase)

      4.6.4: AI-Powered Agent Assist and Knowledge Base Retrieval

    5. (Included in full purchase)

      4.6.5: Proactive Customer Support with Predictive Analytics

  7. 7

    4.7 AI for Administrators

    1. (Included in full purchase)

      4.7.1: Intelligent Calendar and Schedule Management

    2. (Included in full purchase)

      4.7.2: Automating Routine Correspondence and Emails

    3. (Included in full purchase)

      4.7.3: Smart Digital File Organization and Retrieval

    4. (Included in full purchase)

      4.7.4: Automating Data Entry and Form Processing

    5. (Included in full purchase)

      4.7.5: AI-Powered Meeting Preparation and Minute-Taking

  8. 8

    4.8 AI for HR

    1. (Included in full purchase)

      4.8.1: Resume Screening and Candidate Matching

    2. (Included in full purchase)

      4.8.2: Personalized Employee Onboarding Workflows

    3. (Included in full purchase)

      4.8.3: Analyzing Employee Engagement and Sentiment

    4. (Included in full purchase)

      4.8.4: Creating Internal Knowledge Bases and HR Policy Chatbots

    5. (Included in full purchase)

      4.8.5: Job Description Optimization for Better Candidate Pools

  9. 9

    4.9 AI for Finance

    1. (Included in full purchase)

      4.9.1: Automated Invoice Processing and Expense Reporting

    2. (Included in full purchase)

      4.9.2: AI-Powered Financial Forecasting and Budgeting

    3. (Included in full purchase)

      4.9.3: Fraud Detection and Anomaly Analysis

    4. (Included in full purchase)

      4.9.4: Automating Financial Reporting and Summaries

    5. (Included in full purchase)

      4.9.5: Regulatory Compliance Monitoring (RegTech)

What People Are Saying

Join others who have taken this course and see the impact AI can have on your work

”
“AIG brought our "new parent" training education program to life. We had the content but no experience with educational platforms or how to effectively present the information to our clients. They provided creative effective options. They listened to our needs, problem solved, trained our staff and created an education program that we can be proud of for years. I would highly recommend AIQ to any organization wanting to set up training programs for staff or clients.”
Delia R.

Executive Director, BC Non-Profit

”
“AIQ was instrumental in encouraging and leading our digital transformation. They successfully worked with us to design, build, test and refine a Custom GPT "Virtual Therapy Assistant" and are now effectively training our sector consisting of hundreds of therapists across the province through the implementation stage. They truly listened, tackled many questions with ease, researched best practice and led the initiative extremely well.”
Denise W.

Executive Director, BC Non-Profit

”
“AIQ has been a “champion” of our organization since our inception. Through the Columbia Basin Trust Non-Profit program, they worked with us on developing first strategic plan, and most recently, presented an informative and valuable AI presentation at our Speaker Series. Currently we are working with them again to streamline our information management and production workflows. I endorse AIQ and would be excited to refer our members to this AI learning series."
Kevin P.

Executive Director, BC Outdoor Economic Development Organization

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